Privacy Policy

1. Introduction

Optima Service Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Use our contact form or request services
• Register for an account on our client portal
• Communicate with us via email, phone, or WhatsApp
• Upload documents for our services

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Tax information (for tax preparation services)
• Immigration documents (for immigration form assistance)
• Other information relevant to the services you request

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your service requests and transactions
• Communicate with you about services, appointments, and updates
• Send you confirmations, invoices, and administrative messages
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

4. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Encrypted database storage
• Restricted access to personal information
• Regular security assessments
• Employee training on data protection

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your information
• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (e.g., email service, hosting)
• Legal Requirements: When required by law or to protect our rights and comply with legal processes
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Withdraw consent where we rely on consent to process your information
• Receive a copy of your information in a portable format

To exercise these rights, please contact us at inoaserv@gmail.com or (978) 705-5509.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Note that disabling cookies may limit your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: